The Illusion of Care

The Illusion of Care — why patients leave confused and the clinical operating system that fixes it, by Joseph A. Rotella, MD, DC

Front cover of The Illusion of Care by Joseph A. Rotella, MD, DC.

Inside the book

As physicians, we often assume communication happened simply because information was delivered. We explained the condition and gave careful instructions. Then we answered all of their questions. We checked every box, but true understanding is far more fragile than we often realize. In medicine, the distance between hearing information and knowing what it means can be the difference between successful treatment and preventable failure.

Chapter 1When Medicine Forgot to Teach

Dr. Joseph A. Rotella, arms folded, in a dark suit and white open-collar shirt.

About

Joseph A. Rotella, MD, DC

Dr. Joseph Rotella is a board-certified family medicine physician and Doctor of Chiropractic with more than two decades of clinical experience. He founded and built a multidisciplinary medical practice from the ground up, giving him firsthand insight into the communication gaps that too often leave patients uncertain about what to do next.

Throughout his career, Dr. Rotella recognized that excellent medical care depends not only on making the right diagnosis, but also on helping patients understand what to do after they leave the office. This realization led him to develop the PENCIL Framework and found PENCIL Health™ (opens in a new tab), an initiative dedicated to transforming patient education into standardized written care plans that patients can understand, follow, and remember.

The Illusion of Care in hardcover.

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Contact

Dr. Joseph Rotella is available for podcast interviews and media commentary, to talk about patient understanding, written care plans, physician burnout, patient education, and the future of healthcare.

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